Administrator Guide
20 pages
As an Administrator, you are responsible for configuring and maintaining Sandbox Studio for your organisation. This includes setting global policies such as global maximum budget thresholds and cleanup policies. You will also manage integration with AWS, set up permissions and guardrails, and provision new sandbox accounts when required.
Beyond initial setup, you’ll regularly monitor account activity, review system alerts, and ensure the platform remains secure, compliant, and cost-effective. This guide will walk you through the key administrative tasks, from first-time configuration to ongoing monitoring and troubleshooting.
Contents
- Home PageAfter logging into the Sandbox Studio UI, as an Administrator, you will land on your Administrator's Home page. As a Sandbox Studio Administrator,…
- AWS AccountsAs an Administrator, by clicking on the AWS Accounts (1) link in the Administrator section of the left menu, the Administrator can access the…
- SettingsThis section will cover details of the settings and configuration capabilities for Administrators
5 pages
- System SettingsThe Administrator has access to a wide range of advanced settings from the System Settings (1) menu on the left hand menu. This page will detail each…
- Display SettingsPlease refer to UI Customisation for more details about Display Settings.
- Email SettingsAs an Administrator you have control over what and how notifications are sent. From the left hand menu, select Settings > Email Settings (1): Two…
- Cleaner SettingsAn Administrator is able to control and change the way that the AWS Accounts are cleaned/recycled at the end of a lease. This is task is completed by…
- SubscriptionOn the Subscription page, an Administrator can view their Sandbox Studio current licensing entitlements and usage. Subscription page The Subscription…
- Monitoring the solutionOverview The Sandbox Studio solution includes observability tools for monitoring the solution resources. Amazon CloudWatch Application Insights…
- Troubleshooting & SupportIf you need support, there is a full knowledge base and ticketing site here: https://support.sandboxstudiosoftware.com/ Below are some common…
3 pages
- Investigating accounts in Quarantine stateWhen the Sandbox Studio solution detects an issue with one of its sandbox accounts, the account is moved to a Quarantine state and an email is sent…
- Resolving clean-up failuresIf the cleanup process fails to completely clean an account at the end of a lease, Sandbox Studio will move the account into a Quarantine state, and…
- Clean-up failure: Elasticache default.iam-user / default.iam-user-groupThis page describes a specific account clean-up failure caused by AWS-managed default Elasticache resources, how to recognise it in the logs, and how…
- Backup of the solutionThe following elements need to be backed up on a regular basis: 1. Sandbox Studio Database (RDS) Sandbox Studio stores its data into a relational…
- Monitor for updatesAutomatic Update Alerts When a new version of Sandbox Studio is available, administrators will receive an update notification that appears in their…
- UI CustomisationHow to display users profile pictures Display Settings -
4 pages
- Display user profile picturesStarting with version 1.1.0 of Sandbox Studio, users' profile pictures can be displayed in the interface: IAM Identity Center IAM IdC has a specific…
- Change default languageTo change the default language of your Sandbox Studio installation, go to "Settings" > "Display Settings" (1) and click on "Update" in the "Language…
- Change header logoTo change the default language of your Sandbox Studio installation, go to "Settings" > "Display Settings" (1) and click on "Update" in the "Header…
- Change theme colourTo change the theme colour of your Sandbox Studio installation, go to "Settings" > "Display Settings" (1) and click on "Update" in the "Colour…


