# Account Setup Failed

<span class="s1">Account with pre-defined resources may fail during setup. When this occurs, the following message is displayed. </span>

[![image.png](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/scaled-1680-/r4Nimage.png)](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/r4Nimage.png)

Click on "Show account history" to see the account that filed setup:

[![image.png](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/scaled-1680-/BbGimage.png)](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/BbGimage.png)

Copy the "**Lease ID**" and contact the manager of the account type or the administrator of the platform for further investigation.

<p class="callout info"><span class="s1">By default, administrators are also notified by e-mail when pre-provisioning of resources fail.</span></p>