It is really important to monitor the **duration and budget** on all of your accounts. If they reach their thresholds , the accounts will (depending how your Sandbox Studio environment is setup) **terminate and delete everything** in that account. So if what you are working on is important, closely monitor the thresholds and/or move the account out of the sandbox environment into a production environment. You can [request an account extension](https://docs.sandboxstudiosoftware.com/books/user-guide/page/requesting-an-account-extension) from your manager or administrator.
# My AWS accounts From the **My AWS Accounts** page, you can see the status and details of all the AWS accounts (aka "leases") you have requested. [](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/6zrimage.png) 1. Request a new Account 2. For active accounts, users can access the AWS console using this button 3. If the account has a budget limit, the gauge with the current cost is displayed 4. If the account has a duration limit, a countdown is displayed 5. If the account requires approval, the approver is displayed 6. For accounts that requires approval, and before the account is approved or denied, end users can withdraw their request. 7. For active accounts, users can terminate their own account. This action will clean the account and all resources will be deleted. 8. Users can access their accounts history #### Account Status When you request or use an AWS sandbox account through Sandbox Studio, the account will move through different states during its lifecycle. The state shows whether the account is ready to use, being prepared, or temporarily unavailable. The possible states are: - **Pending Approval** Your request has been submitted but not yet approved. A Manager or Administrator must review and approve the request before you can access the account. - **Setting up** The request has been approved, and Sandbox Studio is preparing the account. This process may include automatically deploying resources defined in the account template. - If setup completes successfully, the account moves to **Active**. - If setup fails, the account will enter **Setup Failed**. In this case, contact your Manager or Administrator to investigate. - **Active** The account is ready to use. You can log in to the AWS console or retrieve temporary credentials from Sandbox Studio. Active accounts remain available until they reach their budget or duration limits, or until they are suspended. - **Suspended** The account still exists and any resources you created remain running, but you cannot log in. This usually happens when your Manager or Administrator locks the account, often because a budget or duration threshold has been reached. - Resources inside the account will continue to incur AWS charges. - To regain access, request that your Manager or Administrator unlock the account. # Requesting a new account You can request an account to gain access to an AWS environment. To request an account: - After logging in to the web UI, on the home page you can choose **Request an Account**. [](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/JjCimage.png) - Next, select the account type you want to request. Account types are created by your management and administration team and define the duration, budget, access type (permissions), sharing configuration and resources to create in the account. [](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/ebuimage.png) - You can filter out the account types you want to use by filtering the results: [](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/4wqimage.png) - Select your account type by clicking on "*Create Account*" (No approval required) or "*Request Account*" (Approval required) Before creating/requesting an account, users need to agree with the terms of service defined by your organisation. Carefully read the terms of service and **check the box that says I accept the above terms of service**. Ensure that you understand the risks associated with owning a Sandbox Studio account. - Some account types allow sharing. In this case, you can select the users you want to give access your account to: [](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/geiimage.png) - Click on "**Add team members**" to add the users of your choice. Each account type defined the team maximum size (e.g. You + the users you share with). - Finish by clicking on **Create Account** (or "**Request Account**"). Optionally, you can add comments describing why you are requesting this account. Note that these comments are visible to the reviewer of the account (managers or administrators). [](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/9BOimage.png) You are now redirect to the "My AWS Accounts" page with the new account added to the list. Depending on the scenario, the account may be: - **Active**: No resource to be created and no approval required - **Pending Approval**: A manager needs to approve your request (Managers will receive an e-mail notification) - **Pending Setup**: Resources need to be provisioned in your account before it becomes Active [](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/3N1image.png)Note: You may need to click the refresh icon or refresh the browser to see the updated status of the account.
- If you made a mistake, or no longer needed the account, you could select **Withdraw request:** [](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/k5kimage.png)The maximum team size (including the account owner) is defined by the manager or administrator of the account type.
[](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/B6Yimage.png)Note that it may take a few seconds for a shared account to become visible to the invited users.
During that time, the account shows as "Sharing...": [](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/Iqzimage.png) After a few seconds, the account share becomes active and is shown as below:[ ](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/O2Zimage.png)Sharing can be revoked at any time. For this, simply click on the red bin account to remove access to other users
# Accessing environment details For accounts with pre-provisioned resources, AWS resources are automatically provisioned when a lease is created. Template owners can configure specific outputs — such as environment variables, URLs, and credentials — to be surfaced to you once provisioning is complete. These outputs are available from the account details page (1): [](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/g4aimage.png) Click on "Environment Details" to expand the details: [](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/pNnimage.png)In case of sensitive information (eg Passwords), values will be automatically masked
# Account Setup Failed Account with pre-defined resources may fail during setup. When this occurs, the following message is displayed. [](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/r4Nimage.png) Click on "Show account history" to see the account that filed setup: [](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-03/BbGimage.png) Copy the "**Lease ID**" and contact the manager of the account type or the administrator of the platform for further investigation.By default, administrators are also notified by e-mail when pre-provisioning of resources fail.