# Locking & unlocking an account

Managers and Administrators can lock (and unlock) accounts. Accounts can be locked if they are over budget or if they have expired.

<p class="callout warning">Once locked, the account is not accessible anymore to the end user, but remains active and accessible to the managers and administrators.</p>

<p class="callout danger">Accounts that are locked keep on incurring cost as existing resources are not stopped.</p>

#### Lock an account

From the lease details page, click on the Actions button and select "Lock account":

[![image.png](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-04/scaled-1680-/VaDimage.png)](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-04/VaDimage.png)

Confirm the action by clicking on "Lock":

[![image.png](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-04/scaled-1680-/IKHimage.png)](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-04/IKHimage.png)

The account status changes to "Account locked" and name of the user who locked the account is shown:

[![image.png](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-04/scaled-1680-/iL2image.png)](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-04/iL2image.png)

<p class="callout info">The account owner will be notified by e-mail that the account has been locked.</p>


#### Unlock an account

From the lease details page, click on the Actions button and select "Unlock account":

[![image.png](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-04/scaled-1680-/Tvoimage.png)](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-04/Tvoimage.png)

Confirm the action by clicking on "Unlock":

[![image.png](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-04/scaled-1680-/iN4image.png)](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-04/iN4image.png)

The account status return to its previous state:

[![image.png](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-04/scaled-1680-/P7yimage.png)](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-04/P7yimage.png)

<p class="callout info">The account owner will be notified by e-mail that the account has been unlocked.</p>


#### Lock/Unlock accounts in bulk:

From the leases page, select the accounts you want to lock/unlock and click on the "Actions" button and select "Lock account"/"Unlock accounts":

[![image.png](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-04/scaled-1680-/0HQimage.png)](https://docs.sandboxstudiosoftware.com/uploads/images/gallery/2026-04/0HQimage.png)