Resolving clean-up failures

If the cleanup process fails to completely clean an account at the end of a lease, Sandbox Studio will move the account into a Quarantine state, and email the Administrators notifying them of the issue. 
 To resolve an account that has failed clean-up: 
 
 
 
 Log in to the Web UI as an Administrator, and from the left, under Administration , select  AWS Accounts . 
 
 
 Confirm the account that has failed the clean-up process. You can preview the error by hovering your mouse over the " Clean-up error " text 
 
 
 
 For a detailed view of the error, you need to access the AWS Console and look at the "AccountCleaner" step functions 
 
 
 See log details: 
 
 
 
 Log in to the AWS Console using the Hub account , and navigate to the  CloudWatch > Logs Insights  page. 
 
 
 From the right pane, under Sample queries, select the SS-Sandbox group, and from the dropdown, choose the  AccountCleanupLogs  saved query, and  Apply . 
 
 
 
 
 3. Change the time frame to match the execution you want to get the logs for: 
 
 4. Update the query to copy the last cleanup process ID: 
 
 You can get the cleanup process ID from the  ' Last Cleanup ReferenceID '. 
 Select  Run query  to see related events. The log information is displayed under the  Logs  tab.